Mark Caryl, CPCU
SUMMARY
Seasoned business analyst in the insurance industry, with over 10 years of experience in policy administration software and related business processes at companies large, medium and small. A self-directed and detail-oriented critical thinker who can meet deadlines and handle multiple projects at once.
PROFESSIONAL EXPERIENCE
Midwest Family Mutual 8/2019 – Present
Business Analyst (R&D)
• Work on a department that acts as a key hub of data analysis and policy system maintenance, and largely serves as a liaison between IT and power users of internal systems.
• Perform changes to rate tables and rating algorithms in the company’s policy admin system.
• Conduct rate analysis using to produce rate indications for routine rate changes.
• Develop rates and justifications for new product offerings, such as expanded coverage options and rollouts to new states on both personal and commercial lines.
• Use intermediate SQL skills to query internal databases, and also write scripts to populate database tables with necessary information to update key systems.
• Assist with help desk requests to troubleshoot the system, set up new reports for employees, and provide information as requested for various state insurance departments.
• Collaborate with the submission of worker’s compensation financial data calls to NCCI and independent state bureaus.
GuideOne Insurance (via Dynamo, LLC) 10/2016 – 4/2019
Commercial Rating Business Analyst (IT)
• Consult in the effort to roll out the GuideWire rating engine to the commercial lines department.
• Perform analysis using both company rules and ISO content to determine the rating impact of implementing specific coverages into the system.
• Using Agile processes to work with users in software requirements and create user stories for those requirements.
• Developing new rate routines in the system as well as maintenance of existing ones.
EMC Insurance Companies 3/2016 – 10/2016
Underwriting Technical Analyst II (Business Process)
• Develop specifications to maintain rating on commercial lines, including premium taxes and surcharges.
• Assist with branch and home office technical problems related to the processing systems.
• Recognize form changes and coordinate revisions; maintain policy form layouts and policy form system.
• Document current/proposed Commercial Auto rating algorithms for IT and actuarial department use.
• Coordinate requests for policy report data runs with IT as needed by various internal stakeholders.
• Correct policies on behalf of branches, in the case of rating or processing errors.
INSTEC 7/2011 – 3/2016
Insurance Analyst (Product Development)
• Research, document and test changes for quicksolver, a commercial policy administration system. This includes bureau changes, base product features, and service tickets for various commercial lines.
• Process bureau circulars to determine impact to software and, if needed, schedule work accordingly.
• Serve as point of contact for implementations and analysis related to premium taxes and surcharges.
• Assist in enterprise-level initiatives to streamline processes used in developing the base product.
• Serve as release coordinator, to ensure timely and efficient hand-off of monthly releases to the CSRs.
EDUCATION
Illinois State University – 2011 Bachelor of Science – Major in Insurance, Minor in Mathematics
PROFESSIONAL DESIGNATIONS
Chartered Property Casualty Underwriter (CPCU), AICPCU Institute, 2015
Associate in Underwriting (AU), AICPCU Institute, 2013
Associate in Insurance Services (AIS), AICPCU Institute, 2012
Associate in General Insurance (AINS), AICPCU Institute, 2012
Insurance Regulation (IR) – Certificate of Completion, AICPCU Institute, 2019